haaa, sapa yg x familiar with d advertisement "sudah potong?" or sumtin like dat? ok, i've been a user, prolly one of the pioneer when they first entered the market, and it has been almost 2 years. satisfactory? not really, but i kept going on because i was tied to the contract. but ada lar 2-3 kali gaduh with them, previously just over the phone because of bad service and slow response. sometimes i feel like they really deserve to be called p1 kimax because of their front liners.

the story begins. my brother went to pay my bill, but instead one guy promoted the new package with the supposedly greater speed. after talking to my brother over the phone i agreed to upgrade but when i got home i realized it has been registered under my brother's name instead of mine and my account is left suspended. marah x especially after a long day at work? fine, i said since the new modem was still on trial for a week, we had it returned over the weekend.

went back to where he got the modem from only to be told they dont do refund, we had to drive down to a reseller. got there only to be told that refund is within 40days! can u imagine the cash that was meant to pay my bill is now stuck for more than a month. FINE! not that i didnt have enough to pay my bill but this is a matter of principle!

back at home we were internet-free (except for the phones). 2 weeks after we returned the modem, gave them a call they said d refund's in process. called them again the previsous weekend, we were told "its not 40days yet". so yesterday before buying take outs, my brother went to reseller to check if our payment's ready, and yes, it is ready, since 5th September 2011. they've been keeping my money for a month and yet nobody cared to call the customer to tell them d cheque's ready!

FINE! in order to get back OUR MONEY we need to give them our IC, but to make things worse not only them employed a chimpanzee, this chimp was super rude. she had my brother's IC strewn on the counter, in front of him who is the PAYING CUSTOMER. if i was there, i would've done the same thing my dad did; he yelled in her face!

so today i had d liberty of lodging a complaint online, and forwarded it to the ministry in charge. i made my demands, told them the story and i'm glad i did because an hour after i lodged it, i received a call from the service provider. they apologized, and will waive off all the unnecessary. Alhamdulillah.

my point is: CUSTOMER ISN'T ALWAYS RIGHT. but customer service, they're the face of the brand, they should be able to represent the company well no matter what the situation. i wont take crap from these people, it's my bills that's feeding you.